Our Team

The Home Instead Senior Care Brisbane Inner North & West Team

Your Home Instead Senior Care team based in Toowong possesses a heartfelt desire to support seniors living throughout the western and inner city and inner northern suburbs of Brisbane. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers. When you or an elderly loved one is ready for help at home our caring staff is on call to answer your questions and assist you to choose the best solution to support your care needs.

Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Sarah & Martin Warner

Owners
Martin and Sarah Warner

Sarah and Martin Warner established the first Australian Home Instead Senior Care office in the Brisbane suburb of Toowong in 2005.

Sarah has a business background having worked for a range of organisations in the information technology, health and aged care sectors. A few years after migrating to Australia Sarah became involved in managing the care of her parents who lived in the UK. Sarah’s mother had Parkinson’s disease and her father dementia, so she is very familiar with the challenges that many families face in seeking appropriate care services. Sarah has qualifications in aged care and dementia, and is a qualified workplace trainer and assessor.

Martin began a career in hospitality management before specialising in franchising. He migrated with Sarah to Australia in 1986 and has established and developed franchised businesses in Australia and overseas. He has qualifications in Institutional Management and Health Services Management, and is a Member of the Australian Institute of Company Directors, and Leading Aged Care Services Australia (LASA). Martin and Sarah are now the primary caregivers for Martin's mother Sheila who lives with them. 

Melinda Emery

Business Manager

Melinda is actively involved in meeting with seniors, their families, and a range of diverse community based organisations in our local Brisbane Inner North and Western suburbs to advise and guide them on home care solutions. With a background in Occupational Therapy, Melinda has over 20 years’ experience working with clients in a workplace, rehabilitation and community setting. She has also worked extensively in Business Development and Marketing in the Corporate Health and Wellness space. This experience, coupled with her passion for working with people, identifying client’s needs and providing tailored solutions is what attracted Melinda to Home Instead Senior Care.

Amy Cowdroy

Care Services Manager
Amy Cowdroy

In 2014 Amy entered into the Aged Care industry as a Registered Nurse. Since then her professional development has provided her with experience across different community sectors, managing community programs and facilitating positive change management within not-for-profit organisations.

Amy has experience with Government funded packages, managing clients who have complex needs, and supporting families through the Aged Care Maze

Amy is very passionate about her clients, making sure that they have an enriched life, excellent care and a voice that is heard.

Bianca Evans

Care Services Manager

Having started her career with a Business (Marketing) degree, Bianca worked a range of corporate roles in Tourism, Recruitment, IT, Education and Law Enforcement before finding her feet in the remote desert of the Northern Territory. There, she discovered a passion for helping people by running weekly excursions to sacred sites with community elders where she learnt about the value of storytelling, and of the wisdom and valuable contribution of older generations.

Bianca brings with her extensive experience in Community Development, Stakeholder Engagement and Team Leadership across Indigenous, Disability and Aged Care sectors.

Bianca is passionate about the personal wellbeing of older Australians and is committed to helping people be their best selves and live the life that they love.

Rod Kilpatrick

Finance & Operations Analyst

Rod joined Home Instead Senior Care in October 2016. He has an accounting and financial services background and is responsible for payroll, client invoicing and accounts receivable. Rod also manages the budgets for clients receiving government subsidised Home Care Packages. He is focused on providing quality customer services to support clients, their families and our CAREGivers.

Ameeta Kumar

Client Services Team Leader

Ameeta joined our team in 2015. She developed her interest in Aged Care when she made the change from an administrative career which included working in Real Estate, Mining and being a Personal Assistant. She has always been passionate about providing a high level of customer service and now applies this to her role where she is responsible for coordinating the care services of all our clients. Every day Ameeta has responsibility for ensuring all clients, their families and our CAREGiver’s receive personable, responsive customer service which is efficient and accurate and provided with empathy and patience.

Mary Ball

CAREGiver Engagement Coordinator

Mary has been with Home Instead Senior Care since 2011 and during that time has provided administrative support and assistance with the coordination of client services. She is a strong advocate for supporting seniors to stay at home, and a witness to the quality of care Home Instead CAREGivers provide and the positive impact this can have on our clients and their families. Mary provides administrative and care management support for clients and CAREGivers.

Chelsea Laity

Client Services Coordinator

Chelsea has over 7 years allied health reception and practice management experience. She has a passion for providing outstanding customer service and understands the importance of building relationships especially on the telephone. It was Home Instead’s emphasis on providing quality care where the relationship is first and task second that attracted Chelsea to apply to work here. She has developed a genuine interest in the aged care sector in recent years and feels strongly about supporting older people to retain their independence and continue to live at home. Chelsea works as part of the client services coordination team 2 days a week in the office and is also part of the team that provides on call telephone support evenings and weekends.

Sylwia Otawa

Client Services Coordinator

Sylwia has been working in community and aged care for the past 18 years. She is a very passionate and motivated carer who enjoys working in this area, helping and building positive relationships with others. 

Throughout her career she has had a vast amount of experience as a CAREGiver and coordinator, understanding the importance, requirements and challenges that are presented when caring for seniors supporting their families. Often their needs can change very quickly and it is essential that we are flexible and understanding as it is paramount in delivering a safe, supportive, friendly and positive service which will meet the needs of all involved. 

Sylwia is enthusiastic and passionate about making a difference in people's lives by providing them with exemplary and quality care. 

She is an enolled nurse and holds a Certificate IV in Disability and Diploma of Client Service Coordination qualifications. 

Sylwia works in the office full time and provides call support outside of hours in the evenings and on weekends.