Our Team

The Home Instead Senior Care Brisbane Inner North & West Team

Your Home Instead Senior Care team based in Toowong possesses a heartfelt desire to support seniors living throughout the western and inner city and inner northern suburbs of Brisbane. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers. When you or an elderly loved one is ready for help at home our caring staff is on call to answer your questions and assist you to choose the best solution to support your care needs.

Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Sarah & Martin Warner


Sarah and Martin Warner established the first Australian Home Instead Senior Care office in the Brisbane suburb of Toowong in 2005.

Sarah has a business background having worked for a range of organisations in the information technology, health and aged care sectors. A few years after migrating to Australia Sarah became involved in managing the care of her parents who lived in the UK. Sarah’s mother had Parkinson’s disease and her father dementia, so she is very familiar with the challenges that many families face in seeking appropriate care services. Sarah has qualifications in aged care and dementia, and is a qualified workplace trainer and assessor.

Martin began a career in hospitality management before specialising in franchising. He migrated with Sarah to Australia in 1986 and has established and developed franchised businesses in Australia and overseas. He has qualifications in Institutional Management and Health Services Management, and is a Member of the Australian Institute of Company Directors, and Leading Aged Care Services Australia (LASA). Martin and Sarah are now the primary caregivers for Martin's mother Sheila who lives with them. 

Jacqui Williams

Operations Manager

Jacqui is a registered nurse with many years of experience working for major not for profit organisations specialising in aged and palliative care. She shares Home Instead’s passion for providing quality care services to support older people to continue to live at home, empowering them to make informed choices, and enabling them to retain their independence. As Operations Manager for Home Instead Senior Care Brisbane West, Jacqui has responsibility for the management of the daily operations of the business to ensure continuous delivery of quality care services to all our clients and efficient operation of all business systems.

Aynsley Johnson

Care Services Manager

Aynsley has spent over 12 years in the caring sector supporting clients within the aged, mental health and disability sector to improve their quality of life. She has a Bachelor of Social Science/Human Resources plus qualifications in aged care and case management. Aynsley shares Home Instead’s philosophy in providing unique and tailored personalized care, and sees her Care Services Manager role as key to ensuring that our services continue to meet the care needs of each of our clients even when those needs change. She is committed to ensuring that each client is carefully matched with a CAREGiver who supports their individual needs and preferences. Aynsley visits our clients on a regular basis to review their care needs and supports each client and their family to find the best care solution for them. Aynsley also has experience and knowledge about accessing government subsidised Home Care Package programs and will assist clients and families to navigate their aged care pathway.

Melinda Emery

Client Services Manager

As Client Services Manager, Melinda is actively involved in meeting with seniors, their families, and a range of diverse community based organisations in our local Brisbane Inner North and Western suburbs to advise and guide them on home care solutions. With a background in Occupational Therapy, Melinda has over 20 years’ experience working with clients in a workplace, rehabilitation and community setting. She has also worked extensively in Business Development and Marketing in the Corporate Health and Wellness space. This experience, coupled with her passion for working with people, identifying client’s needs and providing tailored solutions is what attracted Melinda to Home Instead Senior Care.

Mariah Hartshorn

Recruitment & Training Manager

Mariah started her caring career as a disability support worker whilst she studied for her Diploma in Community Welfare. She then obtained qualifications in Workplace Training and Assessment and moved into training community care staff for different registered training organisations and employment agencies. Mariah joined Home Instead in 2016 and has primary responsibility for the recruitment and training of all our CAREGivers She is passionate about ensuring each CAREGiver has the skills and knowledge required to support their clients in maintaining their independence. Apart from delivering regular training programs on a variety of care topics, Mariah mentors each CAREGiver to understand the individual challenges faced by their clients and assists them to find the best solution to support their clients to stay living at home.

Ameeta Kumar

Client Services Team Leader

Ameeta joined our team in 2015. She developed her interest in Aged Care when she made the change from an administrative career which included working in Real Estate, Mining and being a Personal Assistant. She has always been passionate about providing a high level of customer service and now applies this to her role where she is responsible for coordinating the care services of all our clients. Every day Ameeta has responsibility for ensuring all clients, their families and our CAREGiver’s receive personable, responsive customer service which is efficient and accurate and provided with empathy and patience.

Mary Ball

Care Services Coordinator

Mary has been with Home Instead Senior Care since 2011 and during that time has provided administrative support and assistance with the coordination of client services. She is a strong advocate for supporting seniors to stay at home, and a witness to the quality of care Home Instead CAREGivers provide and the positive impact this can have on our clients and their families. Mary provides administrative and care management support for clients and CAREGivers.

Lexi Sturgess

Client Services Coordinator

Lexi had a background in administration and office support before embarking on a career in aged care as an activities officer for a day respite centre. She loved working with seniors so much that she became a personal carer obtaining her Certificate III in Aged Care along the way. Lexi has a passion for providing the highest standard of customer service whilst also ensuring she provides understanding and empathy to all clients, their families and our CAREGivers. As a key player in the client coordination team Lexi works in the office 4 days a week and also manages the weekend after hours telephone support on weekends ensuring that clients and CAREGivers have 24 hour 7 days a week support.

Cyndi Bishop

Client Services Coordinator

Cyndi has held various administration positions in the health care sector including as a medical receptionist. She is passionate about social justice and supporting the needs of older people to live independently in the community. Cyndi has a Diploma in Community Services (Case Management) and uses her skills to coordinate care services for all our clients and their families, and assist our CAREGivers. Cyndi works in the office 4 days a week and provides on call support outside of office hours telephone support evenings and weekends.

Chelsea Laity

Client Services Coordinator

Chelsea has over 7 years allied health reception and practice management experience. She has a passion for providing outstanding customer service and understands the importance of building relationships especially on the telephone. It was Home Instead’s emphasis on providing quality care where the relationship is first and task second that attracted Chelsea to apply to work here. She has developed a genuine interest in the aged care sector in recent years and feels strongly about supporting older people to retain their independence and continue to live at home. Chelsea works as part of the client services coordination team 2 days a week in the office and is also part of the team that provides on call telephone support evenings and weekends.

Rod Kilpatrick

Finance & Administration Officer

Rod joined Home Instead Senior Care in October 2016. He has an accounting and financial services background and is responsible for payroll, client invoicing and accounts receivable. Rod also manages the budgets for clients receiving government subsidised Home Care Packages. He is focused on providing quality customer services to support clients, their families and our CAREGivers.