Our CAREGivers

A tradition of great CAREGiving

Caring. Compassionate. Capable. Reliable. Dependable. Professional. Trusted. Our CAREGivers are all of these things and more.

At Home Instead Senior Care we employ, train and develop people to become outstanding CAREGivers. The heart and soul of our business, our CAREGivers are local residents of Brisbane's Inner North & Western Suburbs, many of whom have cared for an older loved one themselves and have developed a genuine passion and interest in older people. Our CAREGivers are fully insured and undergo pre-employment checks including screening for mandatory requirements, structured interviews, comprehensive reference and criminal background checks.

Our training

Home Instead's exclusive multi-phase training programs equip each new CAREGiver with the skills they need to provide the best care for their clients. These training programs have been specifically created to ensure our employees are well prepared to handle any CAREGiving situation. Our training also provides a pathway for all CAREGivers to obtain a Certificate III in Individual Support. Training topics include effective communication with seniors, activity planning, recognising illnesses and depression, safety, and more.

In 2008, Home Instead Senior Care became the first private provider of home care services to establish a specialist dementia care training program delivered exclusively to its own CAREGivers, which complements other professionally developed in-house training programs provided by Home Instead Senior Care. This particular program allows CAREGivers to:

  • Maintain a safe environment for your loved one.
  • Manage changing behaviours.
  • Provide nutritious meals.
  • Provide effective mind-stimulating activities.
  • Create social interaction.
  • Supervise daily activities, and more.

Learn more about Home Instead's dementia care services.

Relationships first 

Home Instead Senior Care is built on relationships. Relationships come first, and the personal connection between our CAREGivers and our clients is of the utmost importance. We personally match each client with the right CAREGivers to help develop a bond that will foster independence, promote wellbeing and support the senior’s needs with respect, dignity and companionship. The training provided to our CAREGivers, combined with our regular meetings and training program updates, ensures that your loved one will be safe in the hands of a trusted and compassionate professional throughout their service — setting your mind at ease. 

Thea Carroll

CAREGiving since 2012. CAREGiver of the Year 2014.

Thea lives Home Instead every day and we are privileged to be able to share some snippets of the testimonials we received supporting Thea’s 2014 CAREGiver of the Year Award.

“Thea gives me so much encouragement and brings happiness to my life.  She really makes me smile”

“When Thea speaks to mum her interactions are with great respect.  She is always offering helpful suggestions and using her initiative for improvement like creating a life diary and offering ways to assist mum with her mobility. Thea takes a genuine interest in mum and her life and even pays particular attention to symbolic times during the year like Easter when she brought in hot cross buns”

“We enjoy Thea coming into our home, trust her fully and feel safe when she is around”

Congratulations Thea!

Wendy Preston

CAREGiving since 2008. CAREGiver of the Year 2013.

Toombul local, Wendy Preston was awarded 2013's CAREGiver of the Year. At the time of receiving the award Wendy had provided 7,500 hours of service over seven years to more than 50 older Australian's. Wendy has supported her clients with a range of personal care and lifestyle needs wilst providing welcome companionship.

On receiving the award Wendy commented "I have been rewarded for doing a 'job' that I love.  It's extremely satisfying assisting clients to stay in their homes in their familiar surroundings so they can continue to manage life in their own way and remain independent. The people that we meet CAREGiving have such varying backgrounds and are so interesting.  The ongoing training and support that Home Instead have provided over the last seven years has ensured that my clients are provided with the quality of care they deserve"


Di Gregory

CAREGiving since 2008. CAREGiver of the Year 2012.
Di Gregory

Di started with Home Instead Senior Care in May 2008 and to this day has built strong relationships with her clients whilst understanding and maintaining her professional boundaries. 

Di is committed to providing the best quality of care to her clients and this is shown in her desire to continually want learn how best to help her clients live independently.  Di has completed the Home Instead Senior Care GRAD program and has recently enrolled in the CERT III of Home and Community Care.  Congratulations Di!

Morna Alston

CAREGiving since 2008. CAREGiver of the Year 2011.
Morna Alston

Morna is recognised for her dedication, responsiveness, commitment and service. CAREGivers like Morna are the heart of our business and provide the support that helps older adults remain living independently. 

At the time of receieving the award Morna had been a Home Instead CAREGiver for over three years and has an innate ability to turn a difficult or challenging situation into a less stressful situation. Using her great sense of humour and focusing always on the client Morna ensures the client’s self-esteem and independence is maintained. Morna really is a model CAREGiver for Home Instead and truly deserves this award.

Karyn McLennan

CAREGiver of the Year 2010.

Karyn is the definition of a CAREGiver. She is always dependable, honest, caring and understanding. She will always give our office a call when she thinks that her clients may need a review of their services or if she is just concerned. Karyn is good at building relationships with her clients. She has also received many compliments from her clients and their families. Karyn also went on to be awarded Home Instead Senior Care’s inaugural National CAREGiver of the Year in 2010. Karyn was selected from 11 nominees to take out the prestigious award.